WHAT IS YOUR RETURN POLICY? 

All returns must be lodged through the returns portal before posting back to us otherwise, we may not be able to accept the returned goods. 

Products received after 30 days or not received in original condition will be issued a store credit to use on www.saintlyaustralia.com.au 

All sale or promotional items are final sale and not eligible for a refund or merchandise credit. 

Please allow 1-2 weeks to receive and process your return. You can book your return via our returns portal. 

A credit will be issued to the original form of payment. You will receive confirmation by email when your return is completed. Shipping and other charges are non-refundable. We will refund the full amount if the product you received was damaged or faulty. For change of mind returns, we will deduct a $10.00 shipping charge from the total refund amount. 

Contact us at support@saintlyaustralia.com.au for more information and include your full name and order number. Please note, as we quality check all items before being sent out to our customers to provide the best experience, we are not responsible for any items damaged in transit or lost in transit. In this instance, a credit note will be offered instead. For items that are damaged in transit, customers are required to return the item back to us and a credit note will be issued. We will not send a new item to customers for lost in transit orders.

If your Saintly Australia Pty Ltd weren’t purchased on www.saintlyaustralia.com.au please refer to the retailer’s returns and exchange policy where you purchased your Saintly eyewear from.

RETURNS FOR FAULTY ITEMS

If you believe you have recieved a faulty item, you must contact us within 7 days of recieving your item. You will be required to provide images/videos of the item as proof.

An item is only deemed faulty under the following circumstances: cracked lens / broken metal attachments / broken or torn rubber cheek pads / missing screws.

For any other issues with your sunglasses, please email us and we will provide guidance and support to help you resolve the issue. As the sunglass styles are non-traditional, some mechanics may need adjustment or fixing (e.g miss alignment of cheek pads / loose screws). We will provide procedures for you to complete maintenance. You are also welcome to send back the item at your own expense for us to repair your sunglasses.

For approved faulty claims, we will need you to send back the original pair. Once received a new pair will be sent back as replacement.

RETURNS FOR INTERNATIONAL ORDERS
For returns on international orders, please contact us at support@saintlyaustralia.com.au with your full name and order number. Please note that Shipping and other charges to return items are at the customers expense. 

RETURNS FOR AUSTRALIAN ORDERS

You have 30 days from date of delivery to return your items via the returns portal. Please have your email address and order number from your order confirmation email handy.

1. Enter your order number and post code. This information can be found in your order confirmation email.

2. Select a reason for your return before you submit your return.

3. You will be able to download a return label. Pack your items, print the return label and attach it to the parcel.

4. Return your parcel at the nearest Australia Post office.

RETURNS FOR PURCHASES MADE DURING A 'BUY ONE, GET ONE FREE' PROMOTION

Returns are subject to our returns policy. Products purchased during a 'Buy one, get one free' promotion (BOGO) must be returned with the Promotional Product, both in its original packaging. In the case where only one item is returned, the Promotional Savings will be refunded in the form of a merchandise credit. The merchandise credit is 50% of your original purchase, excluding shipping cost.

RETURNS FOR ‘FREE HOME TRY-ON’

Please refer to the procedures on the information page.